General payment terms
All orders, confirmed and unconfirmed, are executed at the prices applicable on the day of delivery. Norlux AS reserves the right to change prices, designs, dimensions and designations.

If a separate agreement has been entered into regarding price, Norlux AS shall always be able to adjust prices proportionately as a result of changing exchange rates.

For all orders less than NOK 1,500,- net invoiced, a handling fee of NOK 100,- will be charged.

Customers are encouraged to consent to invoices by email. Registration of email address and consent is sent to post@norlux.com. For paper invoices, a fee of NOK 45 per invoice is charged.

Given that credit has been granted by Norlux AS and nothing else has been agreed in writing, the purchase price is due for payment 15 days after invoicing.

Norlux AS reserves the right to require advance payment or bank guarantee.

If payment is made after the due date, interest will be charged at 12% pa.

Environmental fee
Norlux AS is a member of Renas, which is responsible for the collection of EE waste, and all goods are charged with an environmental fee in accordance with the rates applicable to electrical items at any given time. The fee appears as a separate line in the invoice and is subject to VAT. For the customer, this means that light sources and luminaires can be delivered free of charge to one of the collection points Renas has established in Norway. Contact us for information about your nearest collection point or see renas.no.

Freight
For all deliveries, except when the goods are picked up from our warehouse, a shipping surcharge is calculated on the net invoiced amount:

Zone 1 – Eastern Norway 3% Zone 2 – Southern Norway 3.5%
Zone 3 – Western Norway 4% Zone 4 – Trøndelag 4%
Zone 5 – Northern Norway 6% Zone 6 – Svalbard 9%

The scheme is based on NELFO's current rates with 0 points in Oslo. For any express shipments, freight surcharges must be agreed separately. In addition, we calculate 0.5% in transport insurance. These two surcharges appear as an amount on the invoice.

When selling goods to customers outside Norway, unless otherwise agreed, the actual shipping cost will be charged.

Special conditions when purchasing light sources
For light sources other than LED light sources, excluding fluorescent tubes, a surcharge of 10% is calculated when purchasing quantities less than the carton quantity.

Fluorescent tubes are only sold in carton quantities.

A fixed shipping fee of NOK 190 per order is calculated . In addition, transport insurance is charged at 0.5% of the net invoiced amount.

Delivery
Norlux AS is not responsible for delivery delays due to force majeure. Delays due to such reasons do not entitle the buyer to withdraw their orders, cancel delivery agreements and contracts or make claims for compensation of any kind.

In all other cases, Norlux AS' liability for damages as a result of delay is limited to 10% of the purchase price excluding VAT.

Sales pledge
Norlux AS has a sales lien on any delivered goods until the purchase price plus costs has been paid in full, cf. the Norwegian Mortgage Act, sections 3-14 to 3-22.

Return
Norlux AS reserves the right not to accept returns. Special designs/non-ordinary stock items cannot be returned.

Returns of goods must be agreed in writing and must take place within 60 days of delivery.

In the event of a return, Norlux AS may choose to maintain the purchase or return the item for a return fee of 20% of the invoiced amount, however not less than NOK 1,000,- excl. VAT. The return form must be approved before any return is submitted.

Returns must in all cases be made in undamaged original packaging, free of tape and the customer's own labels or writing, with an attached and completed returns form marked with the packing slip or invoice number. Returns are made at the customer's expense and risk unless otherwise agreed. Any defects or errors with returned goods will be charged to the customer.

In the event that the return is due to an error on Norlux AS's part, no return fee will be charged.

Click here to fill out our returns form.

NB: All goods returned must be free of tape and the customer's own labels or inscriptions.

Complaints
Norlux AS's liability for defects is limited to defects that are a consequence of manufacturing errors, as well as transport damage until the transfer of risk.

The customer is obliged to check and report any transport damage and shortages in the delivery to the carrier upon receipt. Transport damage and shortages that should have been discovered during such inspection cannot be claimed later.

The right to assert a defect is lost if the customer does not, within 5 days after the defect was or should have been discovered, give Norlux AS written notice stating that the defect is being asserted and what type of defect it is. Norlux AS' liability for defects is in any event limited to one year after delivery.

The packing slip and invoice number must always be provided when making a complaint.

Norlux AS disclaims any liability under any circumstances for:

• Costs for troubleshooting in facilities
• All forms of indirect loss and in any situation, including business interruption, deprivation, lost profits and consequential damage
• Faults caused by incorrect use and/or installation
• Products that are installed under conditions other than those intended and/or described in the installation materials
• Products used in temporary facilities
• Faults that occur as a result of extreme influences such as severe storms, fire, lack of ventilation/overheating, water ingress and/or other special conditions beyond the control of Norlux AS
• Components that cease to function as a result of normal wear/use, including light sources, ballasts, drivers and batteries
• Products that have been opened/attempted to be repaired by unauthorized personnel
• Events that must be considered maintenance activities

In the event of a defect for which Norlux AS and/or the company's suppliers are responsible, the customer has an unconditional right to rectification.

Norlux AS does not cover costs for troubleshooting, programming and/or reprogramming the system.

The method of repair must be clarified with Norlux AS. Any repairs carried out on site at the customer's request will only be paid for by Norlux AS when this has been approved before the repair takes place. A request for the above must contain a cost estimate in writing and be confirmed by Norlux AS.

If a customer of Norlux AS requests parts, including ballasts/drivers, to be replaced and it later turns out that these are fully functional, Norlux AS will invoice the time spent and the price of the parts.

When selling from Norlux AS to consumers, the aforementioned provisions on complaints apply with the limitations that follow from the Consumer Purchase Act, cf. Section 3, first paragraph. The Consumer Purchase Act can be found, among other things, at www.lovdata.no.

Warranty provisions
Norlux AS grants a five (5) year warranty on electronic components, ballasts and LED drivers in its own products.

Any errors or complaints must be addressed in writing to Norlux AS as soon as practicable after the error is, or should have been, discovered, and in any case no later than three (3) working days.

Venue
Disputes that may arise in connection with purchases covered by these terms and conditions shall be resolved amicably, and otherwise handled according to Norwegian law and at Tønsberg District Court as the agreed venue.

The terms of sale and delivery have been revised as of February 1, 2023.

Sales and delivery conditions (PDF)