General payment terms
All orders, confirmed and unconfirmed, are carried out at the prices valid on the day of delivery.
Norlux AS reserves the right to change prices, designs, dimensions and designations.

If a special agreement on price has been entered into, Norlux AS always has the right to adjust prices proportionally due to changing exchange rates.

A handling fee of NOK 100 is added to all orders under NOK 1,500 net.

Customers are asked to agree to the invoice via e-mail. Registration of e-mail address and consent sent to post@norlux.com.

If credit has been granted by Norlux AS and nothing else has been agreed in writing, the purchase price must be paid within 15 days after invoicing.

Norlux AS reserves the right to demand an advance payment or a bank guarantee.

In case of payment after the due date, interest is debited at 12% per annum.

Environmental fee
Norlux AS is a member of ``Renas'' which is responsible for the collection of EE waste, and all goods are charged with environmental tax in accordance with the current rates for electrical items. The fee appears as a separate line on the invoice and is subject to VAT.

Freight
For all deliveries within Sweden, shipping and customs duties calculated at 5% of the order sum, minimum NOK 195, are debited.

Special conditions for purchasing light sources
Vid köp av ljuskellor, apart from lysrör och LED -light sources, an addition of 10% is added if the number is less than the minimum quantity of the carton.

Delivery
Norlux AS has no responsibility for delivery delays due to force majeure. Delays for such reasons do not give the buyer the right to withdraw their orders, cancel the delivery agreement and contract or claim compensation of any kind. In other situations, Norlux AS is responsible for compensation due to delay, which is limited to 10% of the purchase price excl. VAT

Sales pledge
Norlux AS has a sales lien on each delivered item until the purchase price plus costs has been paid in full, cf. mortgage law §§ 3-14 to 3-22.

Return
Norlux AS reserves the right not to accept returns. Special orders and non-ordinary stock items cannot be returned. Return of goods must be agreed in writing and must take place within 60 days of delivery. In case of return, Norlux AS can choose to keep the purchase or take back the goods against a return fee of 20% of the invoiced amount, however not lower than NOK 1,000 excl. VAT The return form must be approved before any return is picked up.

Returns must in any case be in original packaging, free from tape and the customer's own labels or inscriptions, with an attached and completed return form marked with a packing slip or invoice number. Returns are at the customer's expense and risk unless otherwise agreed. Any defects or faults with returned goods will be debited to the customer.

If the return is due to an error on the part of Norlux AS, no return fee will be charged.

OBS: Alla varor som returneras måste vara fria från tejp och kundens egna etiketter eller påskrift.

Complaint
Norlux AS's liability for faults is limited to defects that arise as a result of production faults or transport damage until liability is transferred to the customer. The customer is obliged to check the goods on receipt and report any transport damage and defects to the carrier. Defects that should have been discovered through this inspection must be reported within 5 working days and cannot be claimed later.

The right to claim the above-mentioned defects expires if the customer does not, within five days from when the defect was discovered, or should have been discovered, submit a written message to Norlux AS. Norlux AS's liability for manufacturing defects is always limited to one year from the delivery date, where the invoice date applies as a reference.

The packing slip and invoice number must always be stated when making a complaint.

Norlux AS disclaims responsibility under all circumstances for:

• Costs for troubleshooting in the facility.
• All forms of indirect loss and in all situations, including downtime, loss, lost profit and consequential damages.
• Faults caused by incorrect use and/or assembly.
• Products that have been assembled under conditions other than those prescribed and/or described in the assembly instructions.
• Products that have been used in temporary facilities.
• Errors that occur as a result of extreme impact such as e.g. severe weather, fire, lack of ventilation/oversight, water damage and/or other special conditions beyond the control of Norlux AS.
  • Components that stop working due to normal wear/use, including light sources, drivers, drivers and batteries.
• Products that have been opened/searched are repaired by unauthorized personnel.
• Damage that is outside the guidelines for recommended maintenance.

If a complaint arises for which Norlux AS and/or its suppliers are responsible, the customer has the right to action before any repairs or technical analyzes are carried out. With regard to possible errors in the control system, such as Dali, Norlux AS will not be responsible for the costs of troubleshooting, programming or reprogramming the control system, unless the error has arisen due to errors or defects in equipment sold by Norlux AS. Before any work begins, Norlux must give written approval.

If a customer requests that Norlux AS replace defective parts, including the drive unit/ led drivers, who later turn out to be fully functional, Norlux AS will invoice for their working time and parts. In the case of sales from Norlux AS to the consumer, the aforementioned provisions on complaints apply with the restrictions that follow from the consumer purchase agreement, cf. Section 3 first paragraph. The Konsumentköplagen can be found, among other things, at www.lovdata.no.

Warranty terms
Norlux AS offers a guarantee of five (5) years for electronic components, drives/ led drivers in their own products.

Any errors or complaints must be addressed in writing to Norlux AS as soon as practicable after the error has, or should have, been discovered, and no later than three (3) working days later.

Disputes
Any disputes that may arise in connection with purchases covered by these conditions must be resolved amicably. If this is not possible, the dispute must be settled according to Norwegian law and at the Tønsberg District Court in Norway, which has been agreed as the legal authority.

Försäljnings- och leveransvillkoren är reviderade per 1 februari 2023.